MerryPlug policies
Contact Us
Our support team can help with product questions, orders, tracking and eligible replacement requests.
Last updated September 14, 2026
Email support
Email support@merryplug.com and include your order number when contacting us about an existing purchase.
Response time
We aim to reply within 1–2 business days. During the Christmas period, replies may take slightly longer because of higher order volumes.
Before contacting us
For delivery questions, check the tracking link in your dispatch email. For damaged items, attach clear photos so the team can help without unnecessary delays.